Front Desk Agent

WinStar World Casino Hotel | Thackerville, OK

Posted Date 2/05/2024
Description

Job description

WinStar Casino's Hotel is excited to announce our most recent Front Desk openings in Thackerville, Oklahoma!

We are a part of the world's LARGEST casino and that comes with advancement opportunities, major benefits, a culture that you will not find anywhere else and the opportunity to work in a high-class environment that advances your skillset and emphasizes your expertise!

Apply today to be considered for the opportunity. We're dying to meet you!

$1,000 Sign-On Bonus

$500 Referral Bonus

Health, Dental, Vision, Disability and Life Insurance

401-K, Monthly Employee Meals, and MORE!

 

Shift:

3:00pm-11:30pm

 

FUNCTION:
Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.
RESPONSIBILITIES:

  • Ensures complete guest satisfaction.
  • Check-in and check-out of the guest.
  • Complete guest registration process.
  • Must be familiar with computer systems for guest reservation information.
  • Must verify and imprint guest credit cards for authorization.
  • Must be well versed in cash handling and accurately balance house bank.
  • Assigns guests rooms based on preferences and availability.
  • Drives the Revenue Management process.
  • Handling guest concerns in a tactful manner and achieving resolution.
  • Answers questions in regards to the hotels facilities and services.
  • Answering telephones and booking reservations.
  • Answering Guest inquiries i.e. directions.
  • Recommending local area restaurants, points of interest, or needs for transportation.
  • Handling guest needs.
  • Maintaining cleanliness of front desk, lobby and back office.
  • Following up with Guest check-ins, complaints, and other requests.
  • Interacting with other departments and employees to ensure a good working relationship or for guest needs.
  • Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
  • Participates on the hotel Safety Committee.
  • Ensures that Quality Standards and Service are maintained for Property, Product, and People.
  • Must be able to work all shifts or varying schedules to support business needs.
  • Ensures Security for the hotel’s customers, employees, and property assets.
  • Supports established policies and procedures for WinStar World Hotel and the hotel’s brand.
  • Responsible for performing “other duties” as assigned by management.REQUIREMENTS:
  • Hospitality Experience preferred.
  • Excellent written & verbal communication.
  • Must speak, read and write English.
  • Must understand and maintain confidentiality in all circumstances.
  • Strong analytical, problem solving & organizational skills.
  • Ability to multitask in fast paced demanding environment.
  • Computer skills required.TECHNICAL EXPERIENCE:
  • Must be able to understand all operating departments including rooms, front office, housekeeping, engineering, accounting, sales, food and beverage for limited service hotel operations.
  • Must have considerable knowledge of computer systems for guest registration, reservations, reporting and etc.
  • Must have above average financial comprehension to understand and interpret numbers as they apply to operations in hotels.
  • Must have the ability to effectively deal with internal and external customers, some whom will require high levels of patience, tact and diplomacy to defuse anger, and resolve conflicts.
  • Must be well groomed in uniform or business attire.
  • Must be trained in CPR Certification and/or First Aid Training preferred.PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
  • Physically mobile with reasonable accommodations.
  • Must be able to lift and carry upwards to 25 pounds.
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
  • Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
  • Read, write, speak, and understand English.
  • Operate in mentally and physically stressful situations.
  • Respond to visual and aural cues
  • Work in cold & hot temperatures
  • Possibly be exposed to second hand smokeBenefits

Job Type: Full-time

Salary: $16.00 - $18.00 per hour

Benefits:

 

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

 

Schedule:

 

  • 8 hour shift
  • Evening shift
  • Holidays
  • Night shift
  • Overnight shift
  • Overtime
  • Weekends as needed

 

Work setting:

 

  • In-person
  • Resort

 

Work Location: In person

 

Salary16.00 - 18.00 Hour

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